However, this tool requires configuring your router. If you have Windows 7 Professional, Enterprise or Ultimate running on your host computer, you can use another tool, Remote Desktop Connection, to control it remotely.Consult the firewall manufacturer for specific instructions. If you use a third-party firewall, you need to open TCP/IP port 3389 access to the computer you want to control. Remote Assistance is already configured to pass through the Windows firewall.Before you create a Remote Assistance invitation, you have the option to instead choose "Easy Connect," which allows you to bypass the email/attachment step and generate a unique password for remote access.If the host computer is hibernating or sleeping when the Remote Assistance request comes from the remote computer, you won’t be able to connect. Change your host computer's hibernation and sleep settings, if applicable, via the Control Panel, in Hardware and Sound, under Power Options.The attachment automates the connection process if you don’t receive the email, you can't control the host computer. Email the invitation to an account that you can access from your remote location.Click “Invite Someone You Trust to Help You.” Save the invitation as a file and attach it to an email if you use a Web-based client, or use Outlook to automatically attach it.
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